Our goal is for customers to be happy with their purchase. But things may not always go as planned. If things don’t go as planned, contact us at firstname.lastname@example.org and we will try to make things right for you.
Return Policy: Nine Months Sober will only accept returns on products that are identified as eligible for return or are received damaged. Once Nine Months Sober confirms that your Product was returned in accordance with this policy, your credit card or PayPal account will be fully refunded. We do not accept any Product exchanges.
If the Product arrived damaged (“Damaged Product”), Nine Months Sober will accept returns for a full refund only in accordance with the Return Procedures below. Once Nine Months Sober confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
Return Procedures: All returns must be made within 14 calendar days after the Product delivery date. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service at email@example.com . You are solely responsible for the cost of shipping the returned Product.
Cancellation Procedures: After the Same Day Cancellation period (8 hours from order) has passed, Nine Months Sober will not consider refund requests unless the latest estimated arrival date has passed or the item has arrived and it is incorrect or damaged. To cancel your order, please send an email to firstname.lastname@example.org within 8 hours of placing your order.